Organization: Maharishi Ayurveda Hospital
Location: Shalimar Bagh, New Delhi
Position: Customer Service Executive
Employment Type: Full-Time
About Maharishi Ayurveda Hospital
Maharishi Ayurveda Hospital is a premier Ayurvedic healthcare institution dedicated to providing authentic Ayurvedic treatments and holistic wellness solutions. We strive to deliver exceptional patient experiences through compassionate care, professionalism, and excellence in service.
Position Overview
We are looking for dynamic, customer-focused, and professionally groomed Customer Service Executives to join our team. The ideal candidate will be responsible for handling patient inquiries, managing leads, providing information about hospital services, and ensuring a seamless patient experience from the first interaction to post-treatment follow-ups.
Candidates should possess excellent communication skills, a pleasant personality, a patient-centric approach, and the ability to build trust and confidence among patients and their families.
Key Responsibilities
- Handle inbound and outbound calls, WhatsApp inquiries, emails, and other patient communications.
- Respond to patient queries regarding treatments, consultations, therapies, packages, and hospital services.
- Convert inquiries into appointments by effectively explaining treatment benefits and hospital offerings.
- Coordinate with doctors, therapists, and front office teams for appointment scheduling and patient management.
- Conduct timely follow-ups with prospective and existing patients.
- Maintain accurate records of patient interactions in CRM and hospital management systems.
- Resolve patient concerns professionally and escalate issues when required.
- Ensure high levels of patient satisfaction through excellent communication and service.
- Achieve individual and team performance targets.
- Assist in patient retention and relationship management initiatives.
- Generate daily reports and maintain service-related documentation.
Desired Candidate Profile
- Graduate in any discipline.
- Fresher's and experienced candidates are welcome to apply.
- Excellent verbal and written communication skills in English and Hindi.
- Strong customer service and relationship-building abilities.
- Pleasant, confident, and presentable personality.
- Well-groomed, professional, and soft-spoken.
- Ability to handle patient concerns with empathy and patience.
- Strong listening, negotiation, and problem-solving skills.
- Basic knowledge of MS Office and CRM software.
What We Offer
At Maharishi Ayurveda Hospital, we believe in developing talent and creating future leaders in healthcare services. Selected candidates will receive:
- Professional grooming and personality development training.
- Communication and customer relationship management training.
- Exposure to a leading healthcare and wellness organization.
- Career growth and advancement opportunities.
- Supportive and performance-driven work environment.
Preferred Experience
- Experience in customer service, telecalling, patient coordination, healthcare, hospitality, wellness, or sales support roles will be an added advantage.
- Knowledge of CRM software and lead management systems is preferred.
Salary & Benefits
- Competitive salary based on experience and qualifications.
- Attractive incentives based on performance.
- Professional development and learning opportunities.
- Positive and collaborative work culture.
Working Hours
- Rotational shifts as per organizational requirements.
- Weekly off as per company policy.
- Join Maharishi Ayurveda Hospital and become the welcoming face of one of India's leading Ayurvedic healthcare institutions, where professionalism, compassion, and patient care come together.
