Receptionist Customer Service Executive

Simaero is a global provider of flight simulator training to airlines, training organizations, and commercial pilots. As we embark on a major digital transformation, we are moving our infrastructure to a modern Hybrid Cloud environment to support a new AI-first SaaS platform.

Taking a significant step towards enhanced pilot training in India, Simaero India is establishing an 8-bay, EASA & DGCA India ATO approved Full Flight Simulator (FFS) facility. Expected to open soon, this comprehensive center boasts a convenient location just 15 minutes from New Delhi's IGI Airport. The facility will feature advanced simulators alongside a dedicated classroom with Computer-Based Training (CBT) for a thorough training experience.

Simaero is seeking a professional Receptionist cum Customer Service Executive for its DGCA-approved training centre in Gurugram. The role is customer-facing and requires high standards of professionalism, confidentiality, and regulatory awareness.

Key Responsibilities

• Front desk management and professional visitor handling
• First point of contact for pilots, instructors, airline representatives, and vendors
• Handling calls, emails, and training-related enquiries
• Coordination with training, operations, and admin teams
• Maintaining visitor logs, records, and basic documentation
• Ensuring compliance with SOPs, safety, security, and DGCA-related protocols

Requirements

• Graduated in any discipline
• 25 years experience in reception or customer service (aviation/corporate preferred)
• Excellent communication skills in English
• Proficiency in MS Office
• Professional appearance and customer-focused attitude

What Simaero offers you

• Join a fast-growing international scale-up (+25% per year), at the heart of an exciting sector that combines technology and human development.
• Be part of a diverse and inclusive team, interacting with colleagues and authorities worldwide.
• Work in a global aviation training environment
• Exposure to international pilots and airline operations
• Structured, safety-driven, and compliance-focused workplace