Description
We are looking for a motivated and enthusiastic Customer Service Executive to join our team in India. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role requires excellent communication skills and a problem-solving attitude.
Responsibilities
- Provide excellent customer service by responding to inquiries and resolving issues via phone, email, and chat.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Document customer interactions and feedback in the CRM system.
- Collaborate with team members and other departments to improve customer experience.
- Follow up on customer interactions to ensure satisfaction and resolution of issues.
Skills and Qualifications
- Strong verbal and written communication skills in English and local languages.
- Proficient in using customer service software and CRM systems.
- Ability to handle multiple tasks and prioritize effectively.
- Strong problem-solving skills and the ability to think quickly under pressure.
- Excellent interpersonal skills to connect with a diverse range of customers.
- Basic understanding of customer service principles and practices.
