Customer Service Executive

Location: Hauz Khas, Delhi

Experience Required: 6 months 1+ year

Shift: Rotational (110 PM / 211 PM / 2:3011:30 PM)

Working Days: 6 days (Rotational Off)

Salary 18 to 23K in hand

Role involves handling customer queries, complaints, order tracking, and coordinating with internal teams.

Description

We are looking for a dedicated Customer Service Executive to join our team in India. The ideal candidate will have 1-6 years of experience in customer service and will be responsible for ensuring customer satisfaction by addressing inquiries and resolving issues.

Responsibilities

• Manage customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues efficiently and effectively.
• Provide detailed information about products and services to customers.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other team members to enhance customer service processes and improve customer satisfaction.
• Follow up with customers to ensure their issues have been resolved and they are satisfied with the service provided.

Skills and Qualifications

• 1-6 years of experience in customer service or a related field.
• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving skills and the ability to think critically.
• Proficiency in using customer service software and CRM systems.
• Ability to work effectively in a team and independently.
• Good organizational skills and attention to detail.
• A customer-oriented mindset with a passion for helping others.