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*What are the responsibilities in this role *
1. Handle emergency inbound calls from US customers needing roadside help.
2. Assess the issue and dispatch the nearest appropriate service (tow, battery, flat tire, etc.).
3. Keep customers informed with real-time updates and estimated service arrival time.
4. Stay calm and empathetic with customers under stress or in difficult situations.
5. Maintain accurate records of each case in CRM.
5. Follow up to ensure resolution and satisfaction.
6. Explain coverage, entitlements, or additional charges as per the process.
7. Escalate unresolved issues appropriately and collect feedback post-resolution.
*In order to apply for this process, you must have the following: *
1. Minimum 6 months of international BPO voice experience (mandatory).
2. A Graduate Fresher can also apply with excellent English communication skills.
2. Versant level 6 or above in spoken English.
3. Excellent verbal communication and problem-solving skills.
4. Ability to work in 24x7 rotational shifts and handle pressure situations.
5. Immediate joiners preferred.
iEnergizer is a leading Business Process Outsourcing provider (“BPO”) of customer management solutions dedicated to delivering performance while actively supporting and advocating our client’s brand. iEnergizer helps our Partners acquire, support, retain, and grow their markets by providing complete life-cycle customer support services. From sales to customer care, technical support and back-office services, iEnergizer provides client-centric solutions to a partner base that includes a number of Fortune 500 companies operating within different industry verticals including: Healthcare Payers and Providers, Banking, Financial Services, Insurance, Gaming, Publishing and Legal.
We don’t consider ourselves simply an outsourcing provider. We are a trusted partner who acts as an extension of our clients' operations. iEnergizer provides our clients with high-quality service, while lowering operating costs in an innovative atmosphere that focuses on an exemplary customer experience, combined with continuous improvements in key business impacts. Being a mid-sized company enables us to offer clients the best of both worlds—the resources to provide a scalable environment, combined with an infrastructure that allows us to remain nimble and customer-focused.
Job ID: 119831995
