We are seeking a Customer Service Executive for our International Calling/Blended team in India. The ideal candidate will be responsible for managing customer interactions through calls, providing top-notch service, and resolving inquiries efficiently. This role is suitable for candidates with 0-5 years of experience, looking to grow in a dynamic environment.
Responsibilities
- Handle inbound and outbound calls for customer inquiries and support.
- Provide excellent customer service by addressing customer issues and resolving complaints effectively.
- Maintain accurate records of customer interactions and transactions in the system.
- Collaborate with cross-functional teams to improve customer satisfaction and service delivery.
- Assist in training and mentoring new team members as needed.
Skills and Qualifications
- Excellent communication skills in English and regional language(s).
- Strong problem-solving skills and ability to handle customer complaints sensitively.
- Proficiency in using CRM software and other relevant customer service tools.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong interpersonal skills with a customer-centric approach.
