Customer Service Executive (Fresher)

About SingX:

SingX is a Singapore-based FinTech company offering fast, secure, and cost-effective

cross-border remittance and foreign exchange services. Our platform allows individuals

and businesses to send and receive money globally with transparent fees and real-time

exchange rates. With a growing presence across Asia and other regions, we are

committed to delivering excellent customer experience and financial empowerment

through innovation.

Position Overview:

We are looking for a dedicated and customer-focused Customer Service Executive to

join our growing team. You will be the first point of contact for our users, addressing

queries, resolving issues, and ensuring a seamless transaction experience. Your role is

pivotal in upholding the company's reputation for trust and efficiency.

Key Roles & Responsibilities:

1. Customer Support & Engagement:

Respond promptly to customer inquiries via email, phone, live chat, and other

communication channels.

Provide accurate information about SingX services, processes, exchange rates,

fees, and timelines.

Resolve product or service issues by clarifying the customer's complaint,

determining the cause, and explaining the best solution.

2. Escalation Management:

Escalate unresolved issues to appropriate internal teams while ensuring timely

follow-ups.

Liaise with partner banks, payment providers, and compliance teams as needed

to support customers.

3. Documentation & Reporting:

Maintain records of customer interactions, transactions, comments, and

complaints.

Generate daily/weekly reports on customer service metrics and support ticket

trends.

4. Feedback Collection & Service Improvement:

Gather customer feedback to identify common pain points and suggest service

enhancements.

Work closely with the product and operations team to improve user experience

based on insights.

Requirements:

Proven customer support experience in a FinTech, remittance, banking, or

payments company is preferred.

Strong communication skills (both written and verbal) in English.

Empathy, patience, and a strong customer-first attitude.

Ability to work under pressure and handle high-volume support requests.

Attention to detail, problem-solving skills, and multitasking abilities.

Work Schedule:

Shift-based role to support customers across different time zones (may include

weekends and public holidays on rotation).

What We Offer:

A dynamic and collaborative work environment.

Opportunities for career growth and learning in a fast-growing FinTech company.

Competitive compensation and benefits