Customer Service Executive

Company Overview

EPIV Solutions is a leading Business Process Outsourcing (BPO) company headquartered in Pune, with a specialization in IT and international BPO services. Located in Fatima Nagar, Pune, EPIV Solutions offers both B2B and B2C services. With a dedicated team of 51-200 employees, the company is committed to providing exceptional customer service. For more information, visit our website at epivsolution.com.

Job Overview

We are seeking a highly motivated Customer Service Executive to join our team in Pune. This is a full-time position ideal for freshers with 0 to 1 year of experience. As a Customer Service Executive, you will play a crucial role in maintaining our service excellence by handling international voice processes and ensuring customer satisfaction.

Qualifications and Skills

• Excellent written and verbal communication skills in English (Mandatory skill).
• Demonstrated good communication skills suitable for coordinating with international clients (Mandatory skill).
• Ability to work efficiently as a fresher and adapt quickly to new environments (Mandatory skill).
• Experience in international voice process operations, managing and resolving client issues.
• Strong customer support skills with a focus on understanding and meeting client needs.
• Proficiency in call handling, with the ability to manage multiple calls effectively.
• Excellent active listening skills to accurately interpret client requirements and offer tailored solutions.
• Basic problem-solving abilities and the capability to troubleshoot customer issues effectively.

Roles and Responsibilities

• Handle incoming and outgoing calls for international clients using prescribed call management techniques.
• Provide effective customer service by understanding customer questions or concerns and addressing them efficiently.
• Maintain a high level of professionalism and competence in every customer interaction.
• Identify customer needs and provide appropriate solutions while maintaining a positive customer experience.
• Document and update customer records based on interactions, ensuring accuracy and thoroughness.
• Collaborate with other team members and departments to enhance customer service processes.
• Participate proactively in continuous learning to improve job performance and personal development.
• Adhere to company policies, procedures, and quality standards to maintain service excellence.