Customer Service Executive

Description

We are seeking a Customer Service Executive for our insurance division in India. The ideal candidate will have 1-7 years of experience in customer service, with a focus on providing exceptional support to our clients and assisting them with their insurance needs.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers in understanding their insurance policies and claims process.
• Handle customer complaints and resolve issues with empathy and efficiency.
• Provide information about various insurance products and services offered by the company.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Collaborate with other departments to ensure customer satisfaction and resolve issues effectively.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.

Skills and Qualifications

• 1-7 years of experience in customer service, preferably in the insurance industry.
• Strong communication skills, both verbal and written, in English or Hindi and local languages.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to handle stressful situations and remain calm under pressure.
• Excellent problem-solving skills and attention to detail.
• Understanding of insurance products and services is a plus.
• Ability to work in a team environment and contribute to team goals.