Job Summary
We are looking for a proactive and well-organized
Customer Service Executive who will act as a coordination point between customers and the technical service team. The role involves handling customer queries, following up with the technical team on service-related issues, maintaining service records, and ensuring timely updates to customers.
Key Responsibilities
Customer Coordination
- Act as the primary point of contact between customers and the technical service team.
- Handle customer calls and emails related to service requests and issues.
- Provide timely updates to customers regarding service status and resolution timelines.
Service Follow-up
- Coordinate with the technical team to track and follow up on service requests.
- Ensure customer issues are addressed and resolved within defined timelines.
- Escalate critical service issues to the concerned team when required.
Record Management & Reporting
- Maintain service request logs and records in Excel or internal systems.
- Track open and closed service cases and maintain proper documentation.
- Prepare and update service reports as required by management.
Communication & Support
- Communicate effectively with customers via calls and emails.
- Ensure clear and professional communication while handling service queries.
- Support internal teams with accurate service-related information and records.
Key Skills
- Strong communication and coordination skills
- Experience in handling customer calls and emails
- Good knowledge of MS Excel and basic documentation
- Ability to manage multiple service requests and follow-ups
- Organized and detail-oriented approach
Qualifications
Experience
- 13 years of experience in customer service or related roles.
- Freshers with good communication skills may also be considered.
Preferred Candidate
- Candidates with call centre or customer support experience will be preferred.
