Company Description
Credence Global Solutions, headquartered in Dallas, TX, is a global organization with over 2,500 employees. The company specializes in providing technology-driven solutions, skilled human resources, and offsite infrastructure services. Credence serves industries like healthcare, telecommunications, utilities, and media & entertainment, focusing on Revenue Cycle and Accounts Receivable Management. With a commitment to innovation and efficiency, Credence Global Solutions continues to drive impactful results for its clients worldwide.
Role Description
This is a full-time, on-site role for a Customer Service Executive based in Pune. In this role, you will be responsible for addressing customer inquiries, resolving service-related issues, ensuring high levels of customer satisfaction, and maintaining professional communication across various channels. You will also support customers by providing clear and accurate information, handling complaints, and following up to ensure issues are resolved. Collaborating with internal teams and adhering to company policies will be part of daily responsibilities.
Qualifications
- Strong Interpersonal Skills to engage effectively with diverse customers and team members
- Demonstrated expertise in Customer Service and Customer Support
- Experience or knowledge in Customer Satisfaction strategies to enhance client experiences
- Familiarity with Customer Service Management and its processes
- Proficient verbal and written communication skills
- Ability to remain patient, empathetic, and solution-oriented in challenging situations
- Proficiency in handling customer inquiries via phone, email, or live chat
- Prior experience in customer-facing roles preferred
