Job Roles Responsibilities
- Utilize effective verbal communication and customer service skills while communicating
- with customers to resolve the account delinquency.
- Able to manage difficult customer issues while working in a fast paced environment
- Determine the reason for delinquency and best course of action to assist our Borrowers.
- Engage our Borrowers with the highest level of respect and dignity.
- Document all collection efforts for each assigned account in accordance with established
- procedures and compliance policies.
- Communicate professionally and regularly with leadership and peers on status of accounts,
- escalations in accordance with established standards.
- Ensure all accounts in assigned lists are managed accurately and timely.
- Call blended (inbound/outbound) environment.
- Accounts are early / mid-stage defaults return payments, first payment defaults, and work
- date follow up assignments.
- Perform advanced skip tracing on higher risk files.
- Determine escalation of loans to third-party collection agencies.
- Send and receive email correspondence
Desired Skills
- Freshers can also apply
- Candidates with at least 2 years experience in a voice based call center preferred
- Third-party collection experience preferred (Medical or Telecom)
- Needs to be Bilingual (Spanish/English)
- High school diploma or GED certificate
- Excellent written and oral communication skills
- Skilled in skip tracing and negotiation techniques
- FDCPA and credit bureau reporting knowledge
