Customer Service Executive - Cloud & Security Customer Service Operations

Tata Communications Limited

Pune, India

Fresher

This job is no longer accepting applications

Posted 3 months ago

Job Description

Key Responsibilities:
Monitor security alerts and events from SIEM, IDS/IPS, firewalls, antivirus, and other security tools 24x7.

Perform initial analysis and triage of security incidents to identify false positives and genuine threats.

Escalate complex or confirmed incidents to L2/L3 SOC analysts or incident response teams.

Document incidents, observations, and actions taken in the incident management system.

Assist with maintaining SOC tools and dashboards to ensure operational effectiveness.

Follow established processes and procedures for incident handling and reporting.

Communicate clearly and promptly with SOC team members and other IT teams.

Participate in shift rotations and on-call schedules as required.

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About Company

Tata Communications LimitedJob Source: jobs.tatacommunications.com

Tata Communications is a digital ecosystem enabler that powers today&#8217;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217;s internet routes and connects businesses to 60% of the world&#8217;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216;Secure Connected Digital Experience&#8217; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 125785313

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