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Jr Customer Service Executive - Cloud & Security Customer Service Operations

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  • Posted 11 days ago
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Job Description

Required skills:
  1. Troubleshoot hardware, software, and network issues (Windows, Office apps, VPN, printers)
  2. Manage incidents and service requests within SLA timelines.
  3. Perform user account administration (Active Directory, Azure AD, password resets).
  4. Document solutions and update knowledge base articles.
  5. Support software installations, system imaging, and device rollouts.
  6. Escalate complex issues to higher-level support teams.
  7. Assist with security compliance (antivirus updates, permission reviews).
  8. Provide basic user training and guidance on IT tools.

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About Company

Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 133480567