Description
We are seeking a dedicated Customer Service Executive to join our team in India. The ideal candidate will have 1-3 years of experience in customer service and will be responsible for assisting customers, resolving issues, and ensuring a high level of customer satisfaction.
Responsibilities
- Respond to customer inquiries and provide assistance via phone, email, and chat.
- Resolve customer complaints and issues in a timely and effective manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Provide feedback on customer trends and areas for improvement.
- Assist in developing customer service policies and procedures.
Skills and Qualifications
- 1-3 years of experience in a customer service role or similar position.
- Strong verbal and written communication skills in English and local languages.
- Proficient in using customer service software and CRM systems.
- Ability to handle difficult situations and resolve conflicts effectively.
- Excellent problem-solving skills and attention to detail.
- Strong organizational and multitasking skills.
- Ability to work in a fast-paced environment and meet deadlines.
