We are looking for a customer-focused Customer Service Executive to handle customer interactions, resolve service-related issues, and ensure a positive and consistent customer experience.
Key Responsibilities:
- Handle customer inquiries via phone, email, chat, or in-person interactions
- Resolve customer complaints and service requests in a timely manner
- Maintain accurate records of customer interactions and resolutions
- Coordinate with internal teams to resolve customer issues effectively
- Follow service guidelines, SOPs, and quality standards
- Ensure customer satisfaction and service-level adherence
- Identify recurring service issues and escalate for improvement
Requirements
- Graduate in any discipline
- 1-5 years of experience in customer service or support roles
- Strong communication and interpersonal skills
- Good problem-solving and conflict-resolution abilities
- Basic knowledge of CRM or customer service tools is preferred
- Ability to work in a fast-paced, customer-facing environment
Benefits
- Competitive salary package
- Paid leaves and holidays
- Performance-based incentives
- Training and career growth opportunities
