International Customer Service Executive

Description

We are seeking an International Customer Service Executive to join our dynamic team in India. The ideal candidate will be responsible for providing exceptional support to our international customers, ensuring their queries are handled efficiently and effectively.

Responsibilities

• Manage and resolve customer inquiries via phone, email, and chat in a timely manner.
• Provide information about products and services, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Identify and escalate issues to appropriate departments as necessary.
• Assist in the development of customer service policies and procedures.

Skills and Qualifications

• Excellent verbal and written communication skills in English and local languages.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using customer service software and tools.
• Ability to work in a fast-paced environment with strong multitasking skills.
• Basic knowledge of international business and cultural awareness.
• Strong attention to detail and organizational skills.