Customer Service Executive

Job Title: Customer Service Executive

Location: Navi Mumbai (Kopar Khairane)

Company: Axis My India

Department: Operations

Job Title: Customer Service Executive

Reporting: Operations Manager (Preferred languages - Marathi, Telugu, Malayalam, Tamil, Bengali, Assamese, Kannada & Odia

Work Experience: 5+ Years

About Axis My Indi

aAxis My India Limited is India's leading consumer data intelligence company, committed to enabling data-driven decision-making. It has launched the A App, a people empowerment platform designed to enhance the lives of a billion citizens by providing access to authentic information and practical solutions for everyday needs. The app follows a PHYGITAL model, leveraging Axis My India's vast network of 5,000+ locations across 700 districts. Powered by Google Cloud and Google Gen AI, it continuously learns and improves to deliver better user experiences. The company is spearheaded by Mr. Pradeep Gupta who is a leading name in market research and is India's top psephologist

.
Job Summar

y:The Customer Service Executive is responsible for delivering exceptional service to customers by handling inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a customer-first mindse

t.
Key Responsibiliti

• es:Respond to customer queries via phone, email, chat, or social media in a timely and professional mann
• er.Provide accurate information about produc
• ts.Handle complaints and resolve issues efficiently to maintain customer tru
• st.Maintain detailed records of customer interactions in CRM syste
• ms.Collaborate with internal teams to ensure smooth resolution of customer concer
• ns.Monitor and report on customer feedback to improve service quali

ty.
Skills & Qualificati

• ons:Bachelor's degree or equivalent experience in customer service or related fi
• eld.Excellent verbal and written communication ski
• lls.Strong problem-solving and conflict-resolution abilit
• ies.Proficiency in MS Office and CRM softw
• are.Ability to work under pressure and meet deadli
• nes.Positive attitude and strong interpersonal ski

lls.
Preferred Experi

• ence:5+ years in a customer service
• role.Experience in [industry-specific knowledge, e.g., telecom, e-commerce, bank

ing].
Key Performance Indicators (

• KPIs):Customer satisfaction score (
• CSAT).First response time and resolution
• time.Call quality and adherence to sc

ripts.
B

• enefitsCompetitive salary and benefits
• packageOpportunity to make significant contributions to a dynamic
• companyWalking distance from Chakala metro station, making commuting easy and conv

enient.
At Axis My India, we value discipline and focus. Our team members wear brand on sleeves, adhere to a no-mobile policy during work hours, and work from our office with alternate Saturdays off. If you thrive in a structured environment and are committed to excellence, we encourage you t