Role & responsibilities
- Co-ordinating the activities of all Departments (Production, QC, Accounts, Sales, Warehouse and Transport) involved in the order fulfilment process.
- Ensuring the order is accurately entered in the SAP system/relevant IT business system and progressed.
- Providing timely and accurate information about the order to the customer.
- Checking product availability and liaising with factories to ensure fulfilment of the order on the customer's required delivery date.
- Creatively identifying possible solutions in the event of insufficient product availability.
- Ensuring compliance with Croda's credit control policy.
- Promptly, firmly but politely informing customers of any
- credit or account issues that are preventing acceptance or progression of an order.
- Keeping customers informed of any changes in the timing of their
- orders due to production or other problems.
- Helping to reduce slow moving stock and working
- capital by regularly reviewing concessionable stock and
- persuasively offering this stock to suitable customers.
- Helping to maximise revenue collection by regularly reviewing
- blocked and outstanding orders.
- Supporting improvement of the order fulfilment process by
- raising issues and contributing suggestions at Team and
- Department meetings.
- Promptly dealing with any complaints a customer may raise.
- Deputizes when required, coaching and advising fellow team members
- to solve problems, liaising with the allocated manufacturing site as
- necessary to resolve supply issues
- Super User for one or more elements of the SAP-SD module/relevant
- IT business system, provides training to other employees as needed as
- well as being the first level of user support.
- In some locations performs system testing as required by the SAP team and liaises with the SAP team concerning new configuration, functionality, and system improvements.
Preferred candidate profile
- Ability to communicate confidently and
- effectively both on the telephone and in writing
- Self-motivated and able to work to tight
- deadlines
- Familiar with MS Office and competent in
- SAP/relevant IT business system.
- Flexibility, Attention to detail
