Customer Service Executive

Location: Andheri (East), Mumbai (On-site)

Salary: Up to ₹25,000 per month (based on experience + incentives, if applicable)

Experience: 1–2 years (preferred)

Employment Type: Full-time

About the Role

We're hiring a Telesales Representative for our fast-growing e-commerce brand. You'll speak with inbound and outbound customers, understand their needs, recommend the right products, and close orders over calls/WhatsApp—while ensuring a smooth customer experience.

• Key ResponsibilitiesCall customers (new leads + existing customers) to explain products and close sales
• Handle inbound enquiries from website/ads/WhatsApp and convert them into orders
• Share product details, offers, and order updates confidently and politely
• Follow up with interested customers to improve conversions
• Maintain basic records of calls, leads, and outcomes (Excel/Google Sheets/CRM)
• Coordinate with the operations team for order confirmation, address checks, and delivery issues
• Achieve daily/weekly sales targets and maintain call quality standards
• Requirements1–2 years experience in telesales, inside sales, telecalling, or e-commerce sales (preferred)
• Good communication skills in Hindi + English (Marathi is a plus)
• Comfortable with calling, persuasion, and handling objections
• Basic computer skills (WhatsApp Web, Excel/Sheets, order panels)
• Positive attitude, discipline, and target-driven mindset
• What We OfferSalary up to ₹25,000/month (fixed + performance-based incentives)
• Growth opportunities in a scaling e-commerce business
• Friendly, performance-driven work environment