Position: Customer Service Executive
Reporting To: Store Manager / Customer Experience Manager
Job Summary
The Customer Service Executive is responsible for assisting walk-in customers, resolving queries, and ensuring a positive in-store experience at the retail electronics outlet.
Key Responsibilities
- Greet customers and assist them with product inquiries and store navigation
- Provide accurate information about electronics products, features, pricing, and offers
- Handle customer complaints, service requests, and escalations professionally
- Coordinate with sales, service, and billing teams to resolve customer issues
- Assist with product demonstrations when required
- Handle warranty, exchange, and service-related queries as per company policy
- Maintain customer records and feedback logs
- Ensure high levels of customer satisfaction and service quality
- Follow store SOPs and customer service standards
Qualifications & Skills
- Minimum education: Graduate (preferred)
- Prior experience in customer service or retail (electronics retail preferred)
- Strong communication skills in English and local language
- Customer-centric approach with problem-solving ability
- Basic computer knowledge and CRM/POS familiarity
- Ability to work flexible shifts, weekends, and holidays
