Housy is a fast-growing home services brand based in Pune, focused on delivering quick, reliable, and high-quality cleaning services. The company aims to ensure that every customer experience is seamless, efficient, and trustworthy, with a strong emphasis on speed, cleanliness, and consistency. By prioritizing customer satisfaction and operational excellence, Housy is building a service model where every interaction reinforces trust and encourages repeat usage.
Selected Intern's Day-to-day Responsibilities Include
- Manage customer interactions across WhatsApp, calls, and in-app support channels
- Handle bookings, rescheduling, cancellations, and real-time service issues efficiently
- Coordinate with operations teams to resolve customer concerns accurately and promptly
- Follow up with customers to ensure complete resolution of issues
- Deliver clear, respectful, and premium communication in every interaction
- Maintain accurate records of customer conversations, issues, and resolutions
- Identify recurring issues and contribute to process improvement initiatives
About Company: HOUSY is Pune's premium on-demand home cleaning service delivering professional house help in minutes. We employ trained cleaning professionals- not gig workers ensuring consistent quality and reliability. Our hub-based model enables 10-30 minute dispatch times with real-time tracking.
