Functional knowledge:
- Good experience in Cash Application and Collections.
- Experience in project management
- Experience in FTE calculation and effort estimation
- Knowledge of RPA and automations preferred
- SAP knowledge strongly preferred. Any automation in SAP preferred.
- Experience in direct debit and dunning.
- Knowledge of excel/ppt
- DPM/DTP/SOP preparation and review
- Should be comfortable to work from office in UK shift (2:30pm to 11:30pm)
- Process improvement methodology: Has process improvement acumen.
- Account Management: Knows the counterparts at client side and maintains a strong relationship with them.
- Brings in domain expertise to identify pain areas of the client, recommend, and implement solutions
- Identify improvement areas within the process and support implementation post client sign-off
- Customer Orientation: Understands to the expectations from own role to ensure delivery on client expectations
- responds to any changes, alterations, customer requests and escalates as required
- Solution oriented, effective communication with customers on issues raised, findings and proposed resolution
- Is mindful of customer feedback, voice of customer - works to implement action plans to address issues
- Transition Management: Prior Transition experience is preferred.
- Accountability: Ensure projects are completed time and with agreed output
- Is proactive in raising red flags, escalating situations without precedence, issues, etc.Collaboration & Teamwork
- Is proactive in meeting counterparts and key people from same or different units that he / she is required to work with
- Establishes a clear understanding on the larger goals that both parties need to contribute to• In case of differences with others, makes efforts to understand the others priorities and contexts; always keeps the larger goal in mind for resolving these differences
- Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required.
- Analytical Thinking & Problem Solving: Breaks problems into logical parts and approaches these in a systematic sequential manner
- Analyses causes and inter-linkages between apparent and not-so-apparent factors; has an investigative approach to identifying reasons for anomalies to happen
- Contributes significantly in brainstorming sessions or on the basis of own experience to problem resolution; defines solutions for problems both the immediate problem as well as to ensure non-recurrence of the problem by addressing the root cause
- Gathers information, trends, and analyses cause-effect relationships for anomalies, errors, and aberrations in output
- Proposes and implements process improvements.
- Communication skills: Participates actively in team meetings; articulates thoughts clearly• Listens with attention and builds own understanding
- Anticipates areas where support or influence will be required
- Can influence using data, facts as well as different viewpoint
- Demonstrates requisite verbal and written communication skills
Job Location: Pune (Viman Nagar)
Shift Timing: UK Shift (1:30pm to 10:30pm)
If Interested you can apply on: https://smrtr.io/yg_qd
