Customer Service Advisor

Job Description

·  Handle 40–50 inbound customer calls daily

·  Assist with order cancellations, refunds, returns, and payment-related issues

·  Provide professional and empathetic customer support

·  Maintain service quality and adhere to KPIs

·  Document customer interactions accurately in the CRM system

Company: RIICO

Interview Process: 2 (1 Telephonic - 1 Virtual) taken by Supreeme360Hirez

Experience: Must have min. 1 year of experience in the US Shift, Communication skills should be excellent

Work Location: Jaipur (Relocations can be considered)

Notice Period: Need only immediate joiners

Working Hours: 6:30 PM - 3:30 AM (Rotational shift)

Salary: 3 LPA to 6 LPA

Required Skills

Customer 360

Customer Acquisition

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