Customer Relationship Management Executive

Company Description

MUV Hospitality Incs Pvt Ltd is a leading hospitality company in the Ghaziabad and Noida regions, known for providing exceptional dining, nightlife, and event experiences. Established in 2005, the company operates two successful ventures: The Terrace, a vibrant rooftop dining destination in Ghaziabad with live entertainment, and Drink and Dine in Noida, which offers a dynamic culinary journey in a lively setting. With a talented team of 150-200 professionals, MUV Hospitality is committed to customer satisfaction, innovation, and creating premier guest-centric hospitality ventures. The company constantly strives to redefine the hospitality landscape by curating remarkable experiences for every occasion, from weddings to corporate gatherings.

Role Description

This is a full-time, on-site position based in Ghaziabad, UP, India, for a Customer Relationship Management Executive. Responsibilities will include managing customer relationships to enhance satisfaction and retention, addressing client inquiries and concerns, and ensuring a seamless customer experience. The role also involves analyzing customer data to identify trends and opportunities, coordinating with sales and operational teams to implement strategies, and driving customer-centric initiatives aligned with the company's goals.

Qualifications

• Strong Customer Retention and Customer Experience skills to foster long-term relationships and deliver outstanding service.
• Excellent Communication skills for effective interaction with clients and internal teams.
• Proficiency in Analytical Skills for interpreting customer data and identifying trends.
• Sales expertise to identify opportunities and support revenue growth.
• Ability to think strategically, multitask, and work collaboratively in a fast-paced environment.
• Prior experience in the hospitality industry is a plus.
• Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.