Company Description
Landmark Group, with over five decades of excellence, has grown from one store in Bahrain to becoming one of the largest omnichannel retail and hospitality groups across the Middle East, Asia, and Africa. With 21 trusted brands like Centrepoint, Max, and Lifestyle, and over 2,500 stores in 15 countries, the group is committed to creating exceptional value. Through its customer-first approach and loyalty programs, Shukran and Landmark Rewards, the group connects with over 35 million active members, delivering exclusive rewards and experiences. Landmark's success is powered by 53,000 diverse employees from nearly 100 nationalities, fostering a culture of innovation, growth, and shared purpose.
Role Description
This is a full-time on-site role for a Customer Relationship Executive at Landmark Group, based in Sihnuta. The primary responsibilities include building and maintaining strong relationships with clients to ensure satisfaction and loyalty. The role involves addressing customer inquiries, resolving concerns effectively, and driving exceptional service levels. The Customer Relationship Executive will also contribute to fostering long-term client partnerships for business growth.
Qualifications
- Strong Customer Satisfaction and Customer Service skills
- Proficiency in Business Relationship Management and Client Relations
- Excellent Communication skills and ability to effectively interact with diverse customers
- Problem-solving and conflict resolution skills
- A positive and customer-oriented attitude
- Prior experience in customer service or a similar role, preferably in retail or hospitality
- Bachelor's degree in Business Administration, Marketing, or related field is a plus
- Proficiency in relevant software tools and CRM systems
