CRM Executive /Coordinator
Position - CRM Executive
Salary - Upto Rs 25 000 Rs.30,000 (As per experience)
Location - Greenpark, New Delhi - Work From Office
Timings - 09.30 AM to 6.30 PM
Duration Monday to Saturday
CRM maintains an ongoing level of engagement with key customers and build trusting relationships with clients and protect the brand by maintaining a positive image.
Requirements :
3-5 Years of work experience with premium fashion/lifestyle/interior brand or international sales.
- Bachelor's or master's degree with a concentration in marketing, promotions, advertising sales, or business administration preferred
- Be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction
- To facilitate the use of CRM software to improve the efforts of the sales, customer service, and marketing teams
- to allow businesses to better manage their customer relationships and ultimately drive more success
- conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint
- maintains an ongoing level of engagement with key customers
- Knowledge of MS Office software and CRM software
- Self-motivated and goal-oriented, desire to deliver results
Key Skills :
- Excellent communication skills
- Positive, confident and determined approach
- High degree of self-motivation and ambition
- Skill to work both independently and as a part of a team
- Capable to flourish in a competitive environment
- Self-motivated and driven by targets
- Resilience
Responsibilities:
- Meeting with clients virtually or during sales visits
- Maintaining accurate records
- Resolving customer complaints quickly and efficiently
- Attending any exhibitions, conferences, Meetings
- Review sales performance
- Research the market and related products
- Listen to customer requirements and present appropriately to make sale
- Maintain and develop relationships with existing and new customers
- Arrange Video calling and meetings
- Timely respond to incoming emails and phone queries
- Negotiate the terms of an agreement and close sales
- Gather market and customer information
- Make accurate and rapid cost calculations and providing customers with quotations.
Maintains quality service by establishing and enforcing organization standards.
