Customer Relationship Executive

Key Responsibilities:

• Serve as the primary point of contact for customer queries via phone, email, or in-person interactions.
• Build and maintain strong, long-term client relationships by understanding their needs and providing timely solutions.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Collaborate with internal teams (sales, support, product, etc.) to ensure consistent and excellent service delivery.
• Assist in onboarding new customers and ensuring a smooth transition.
• Maintain accurate records of customer interactions and follow-ups using CRM tools.
• Gather customer feedback and share insights with the team to improve products, services, and processes.
• Meet or exceed customer satisfaction and retention targets.