Skills:
Customer Service, Communication, Relationship Building, Issue Resolution, Active Listening, Upselling, Lead Generation,
Job Overview
The Customer Relationship Executive at Huemn is a full-time, junior-level position based in Hyderabad or Bangalore.
Qualifications And Skills
- Customer Service (Mandatory skill): Demonstrated ability to provide high-caliber support and resolve inquiries effectively in a fast-paced environment.
- Communication (Mandatory skill): Exceptional written and verbal communication skills to clearly convey information and maintain client relationships.
- Relationship Building (Mandatory skill): Proficiency in developing trust-based relationships to support client satisfaction and retention.
- Issue Resolution: Capable of handling client issues holistically and efficiently, ensuring timely and accurate problem-solving at every touchpoint.
- Active Listening: Skilled in understanding client needs and feedback to deliver the best solutions tailored to photographer and studio requirements.
- Upselling: Experience identifying opportunities to recommend additional features or services that add value and contribute to client success.
- Lead Generation: Proven ability to proactively seek and qualify new business opportunities to grow Huemn's client base within the photography industry.
Roles And Responsibilities
- Act as the primary point of contact for clients, ensuring timely responses and delivering exceptional support for their studio management needs.
- Build and nurture long-term client relationships to drive strong retention, engagement, and advocacy for Huemn's platform and services.
- Assist clients with onboarding, product demonstrations, and training to maximize the value of our studio management technology.
- Monitor and resolve client issues or concerns, escalating complex cases as needed to ensure client satisfaction and prompt resolution.
- Actively identify upselling and cross-selling opportunities that align with clients evolving needs, contributing to revenue generation.
- Gather and relay client feedback to internal teams, supporting ongoing product improvements and enhancing the customer experience.
- Collaborate closely with sales, product, and support teams to deliver consistent and cohesive service for every client interaction.
- Maintain accurate records of client communications, issues, and feedback within CRM tools and internal systems.
