Department: Sales
Designation: Customer Relationship Executive
Reporting To: Sales Manager
Job Type: Full time
Job Time :10:00 am to 07:00 pm
Primary Role: IVR Call Handling & Customer Communication
Key Responsibilities:
• IVR & Incoming Call Management:
- Attend all incoming calls with a polite and cheerful attitude. o Be a good listener and ensure a positive interaction experience.
- Handle customer enquiries and guide them accordingly.
- Analyse the customer's query and forward the lead to the respective Sales Executive based on the project.
- Transfer calls to the appropriate departments (Sales, Purchase, HR, etc.) as required.
- Avoid giving any false information or commitments.
- Ensure no calls are missed.
- Maintain a basic tracker/log of calls handled and leads forwarded.
- Documentation and reporting:
- Ensure to submit daily report to sales manager.
- Secondary Role (As Needed):
• Event Coordination Support:
Assist the marketing team in organizing property launches and other events when required.
- Support event logistics, vendor coordination, and guest management, if assigned.
• Team Communication (If needed):
- Coordinate with cross-functional teams like Sales to support customer communication.
- Ensure proper updates are passed on from internal teams to clients when necessary.
- Client Handling (If required):
- Communicate with clients for general queries or updates if requested by the team at assign site.
- Provide a warm and professional customer experience.
- Job Specifications:
• Strong verbal communication and listening skills.
• Positive attitude and polite customer approach.
• Basic understanding of customer service principles.
• Ability to multitask and coordinate across departments.
• Proficiency in using phone systems and basic reporting tools.
