Customer Care Representative- Female

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via email, live chat, and social media.
• Assist customers with product details, sizing recommendations, and order-related concerns.
• Process and manage returns, exchanges, and refunds as per company policies.
• Handle customer complaints with patience, empathy, and problem-solving skills to enhance customer satisfaction.
• Stay updated on product offerings, company policies, and sustainability practices to provide accurate information.
• Troubleshoot and resolve issues related to website navigation, product availability, shipping, and order processing.
• Monitor and follow up on open customer cases to ensure timely resolutions.
• Work closely with logistics and marketing teams to enhance customer experiences.
• Track customer feedback, report recurring issues, and suggest areas for improvement.
• Assist in creating FAQs, help guides, and other customer support resources.

Required Qualifications:

• Previous experience in customer service or support role (preferably in e-commerce or fashion).
• Excellent English-speaking and written communication skills with the ability to communicate clearly, professionally, and empathetically.
• Strong problem-solving skills with a customer-first approach.
• Ability to work independently in a remote environment and manage tasks efficiently.
• Tech-savvy with experience in customer service tools like Zendesk, Freshdesk, or similar platforms.
• Knowledge of linen fabric, fashion trends, or sustainability practices is a plus.
• Comfortable working in a fast-paced and evolving business environment.

Preferred Skills:

• 2 years in customer service or support role (preferably in e-commerce or fashion).
• Experience working in a remote customer service role.
• Multilingual skills (a plus, but not required).
• Familiarity with social media-based customer service (Instagram, Facebook, etc.).

What We Offer:

• Benefits: Paid time off, bonuses.
• Work Schedule: 10 AM 6 PM, Day shift (Monday to Saturday).
• Employee discounts & professional growth opportunities.
• An inclusive, empowering, and supportive work environment.

skills : -

• customer support, e-commerce, fashion industry, online retail, customer inquiries, order processing, refunds, exchanges, returns, issue resolution, live chat support, email support, social media customer service, Zendesk, Freshdesk, remote work, problem-solving, communication skills, English proficiency, customer experience, sustainability, fast-paced environment, teamwork, customer satisfaction.