Customer Engagement Intern

Location: Lal Kothi,Jaipur

Company: Health Gennie

Duration: Internship (3–6 months)

About Us

Health Gennie is a Preventive Health care IT concept based on the complete Health Care for anyone in need. With the Right health care at the right time, Patients can enjoy a healthy life style by staying connected with Health care providers and take control of their Health right from their home. We provide complete Health IT solutions which include complete EHR systems, Reporting and Analytics, Financial monitoring and solutions.

We are looking for a proactive and communicative Customer Engagement Intern who will connect with our existing and past customers to strengthen relationships, improve customer satisfaction, and drive subscription renewals.

• Make outbound calls to existing and past customers
• Encourage customers to renew their health subscription plans
• Follow up with customers to understand whether they have used our consultation services
• Collect customer feedback regarding services and overall experience
• Understand and document reasons for plan cancellations or non-renewals
• Maintain proper records of all customer interactions and feedback
• Share insights with the team to help improve customer experience and retention strategies

• Strong communication skills (Hindi & basic English)
• Good listening and convincing ability
• Comfortable with making daily outbound calls
• Basic knowledge of MS Excel/Google Sheets for data entry
• Positive attitude and willingness to learn

• Preferred Skills:
• Prior experience in calling, tele-sales, or customer support (preferred but not mandatory)
• Interest in healthcare or wellness industry