Customer Care Executive

About The Role:

VAMA is looking for a Customer Support Executive who will serve as the first point of contact for our customers in the Online Puja, Astrology, and Chadhava services.

The ideal candidate will handle both inbound

and outbound communications, resolve queries related to service delivery, returns, and updates, and ensure a seamless, respectful, and spiritual customer experience.

Key Responsibilities:

• Handle inbound and outbound calls.

• Provide timely support and maintain communication within the defined TAT.

• Assist customers with order-related queries, including post-delivery concerns, return or rescheduling

requests, and service feedback related to online pujas, chadhava offerings, and astrology

consultations.

• Understand and analyze customer concerns and provide satisfactory resolutions aligned with the

spiritual sensitivity of our services.

• Communicate effectively through calls, emails, chats, and other platforms as required.

• Handle customer return requests empathetically to maintain trust and foster loyalty.

• Maintain proper documentation and records of customer interactions for quality assurance.

Required Skills and Qualifications:

• Minimum of 1-2 years experience in customer service, preferably in e-commerce and spiritual

services domain.

• Excellent verbal and written communication skills in English and Hindi.

• Strong problem-solving and active listening skills.

• Ability to multi-task and manage time effectively.

• Compassionate, patient, and spiritually aware to cater to customer sentiments in a respectful

manner.