Customer Care Executive

Company Description: DamGoodFish is an innovative seafood brand that introduced the dam to table concept to the Indian market, focusing on exceptional freshness and quality. The company sources fish directly from dams to ensure a shorter supply chain and a consistently fresh experience for customers. DamGoodFish is committed to high standards of hygiene, handling, and product selection. Team members contribute to a growing brand that values innovation, reliability, and customer trust. Working at DamGoodFish means being part of a mission to redefine how consumers experience seafood in India.

Role Description: This is a full-time, on-site Customer Care Executive role based in Gurugram. The Customer Care Executive will handle incoming calls, messages, and emails from customers, addressing inquiries about products, orders, deliveries, and service issues. The role includes resolving complaints, tracking orders, and coordinating with internal teams such as operations, logistics, and sales to ensure timely and accurate responses. The Customer Care Executive will maintain detailed records of interactions, follow up on open issues, and proactively communicate updates to customers. The position also involves gathering customer feedback, suggesting service improvements, and supporting basic sales activities such as explaining promotions, upselling relevant products, and ensuring high levels of customer satisfaction.

Qualifications:

• Strong Customer Support and Customer Service skills, with the ability to manage inquiries, complaints, and issue resolution professionally and empathetically.
• Proven ability to drive Customer Satisfaction through timely responses, clear follow-up, and a customer-focused approach.
• Excellent Communication skills, including clear spoken and written English, Hindi and Bengali, and the ability to explain information in a simple, confident manner.
• Basic Sales skills, with comfort in explaining products, promotions, and recommending suitable options to customers.
• Previous experience in a customer-facing role (e.g., call center, retail, hospitality, or food/consumer goods industry) is preferred.
• Comfort using CRM tools, order management systems, and standard office software.
• Ability to work on-site in Gurugram on a full-time schedule, including weekends or shifts as needed.
• Completion of secondary education; a diploma or bachelor's degree in any field is an advantage.
• Strong problem-solving skills, attention to detail, and a positive, collaborative attitude.