Customer Care Executive

Company Description

UnoTasker is an innovative startup transforming the Personal and Home care marketplace by connecting customers with a wide range of trusted service providers. From parlors and handymen to professional drivers and skilled cooks, our platform offers a comprehensive solution for everyday service needs. We focus on delivering a seamless and user-friendly experience that makes booking reliable options effortless.

Job Summary

We are looking for a dedicated and customer-focused Customer Care Executive to handle inbound calls, assist customers with their queries, and provide a smooth support experience. The ideal candidate should have prior experience in inbound calling and a good command of the English language.

Key Responsibilities

• Handle incoming customer calls and enquiry professionally and efficiently
• Understand customer issues and provide accurate information or solutions
• Resolve complaints and escalate complex issues when required
• Maintain detailed records of customer interactions
• Follow company processes and quality standards
• Ensure high levels of customer satisfaction
• Coordinate with internal teams when needed

Required Skills

• Preferred Qualifications
• Experience in BPO / Call Center / Customer Support role
• Multilingual ability is a plus

What We Offer

Competitive salary package

Supportive work environment

Training and growth opportunities