Customer Care Executive

We're Hiring: Customer Care Executive Music Distribution

Location: On-site Gurugram

Full-time

About Songdew

Songdew is India's first-of-its-kind platform for independent artists to collaborate, create, publish, promote, and distribute their music. With a growing network of musicians and a suite of innovative tools, we help artists take their music to new audiences, build their fan base, and unlock exciting opportunities across platforms and industries. Learn more at www.songdew.com

Role Overview

We are looking for a proactive and empathetic Customer Care Executive to support our music distribution operations. The role involves working closely with artists, responding to queries via email or phone, and coordinating with internal teams to ensure smooth and timely release of music on platforms like Spotify, Apple Music, etc.

Key Responsibilities

• Interact with artists to assist with onboarding, distribution queries, and release timelines
• Respond promptly to artist emails and provide accurate information
• Coordinate with internal operations and content teams to ensure music is published on time
• Troubleshoot distribution issues and follow up to ensure resolution
• Maintain a high level of service quality and artist satisfaction

Who Should Apply

We are open to candidates from customer support or operational backgrounds in any industry if you have strong communication skills and a love for music, we'd love to hear from you!

Qualifications

• Excellent written and verbal communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work collaboratively with different teams
• Bachelor's degree