Customer Care Executive

Job Description:

Company Name: Purple United Sales Pvt Ltd

Location: Tower 2, Ground Floor, Candor Tech Space, Plot No. 20 & 21, Sector-135,

Noida, Uttar Pradesh 201304

Position: Customer Care Executive

Experience: 1 to 3 yrs

Salary: Best in Industry

Email Id:[Confidential Information]

Job Summary:

The Customer Care Executive is responsible for delivering exceptional service to customers by handling inquiries, resolving complaints, and ensuring a positive experience at every touchpoint. This role plays a key part in building long-term relationships with customers, maintaining brand reputation, and supporting business retention and growth.

Key Responsibilities:

Handle customer inquiries via phone, email, chat, or social media in a professional and timely manner.

Provide accurate information about products, services, and company policies.

Resolve customer complaints and issues efficiently, ensuring a satisfactory outcome.

Record all interactions and feedback in the customer service system or CRM platform.

Coordinate with internal departments (E commerce, Marketing, Logistics, etc.) to address complex issues.

Follow up with customers to ensure problem resolution and satisfaction.

Maintain a deep understanding of company products, processes, and promotions.

Support customer retention efforts through empathy, active listening, and proactive communication.

Skills & Qualifications:

Bachelor's degree in business administration, Communications, or a related field (preferred).

1 to 3 years of experience in customer service, call centre operations, or client relation.

Excellent verbal and written communication skills.

Strong problem-solving and conflict-resolution abilities.

Patience, empathy, and a customer-first attitude.

Proficiency in MS Office and familiarity with CRM or ticketing software (e.g., Zendesk, Freshdesk, Salesforce).

Ability to work in a fast-paced environment and handle multiple tasks.