Job Description: Intern Customer Care Executive
Location: Homeless Care Foundation, New Delhi
Duration: Internship (3-6 months or extendable based on performance)
Stipend: As per foundation norms
About Homeless Care Foundation
Homeless Care Foundation is a community-driven nonprofit dedicated to improving the lives of urban homeless populations through sustainable, SDG-aligned initiatives. We partner with corporates, civil society, and government stakeholders to deliver impactful programs in health, shelter, and dignity.
Role Overview
We are seeking a Customer Care Executive Intern with excellent communication skills to support our outreach and beneficiary engagement. This role is ideal for individuals passionate about social impact, eager to learn, and motivated to contribute to meaningful change.
Key Responsibilities
- Handle inbound and outbound communication with beneficiaries, partners, and volunteers.
- Provide clear, empathetic, and professional responses to queries via phone, email, and social platforms.
- Assist in documenting feedback and maintaining accurate records of interactions.
- Support program teams in coordinating beneficiary services and follow-ups.
- Contribute to awareness campaigns by sharing program information with stakeholders.
- Escalate complex issues to senior staff while ensuring timely resolution
Skills & Competencies
- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal skills with empathy and patience.
- Ability to multitask and manage time effectively.
- Basic knowledge of MS Office and digital communication tools.
- Positive attitude, adaptability, and eagerness to learn.
Eligibility
- Current students or recent graduates in Communication, Social Work, Management, or related fields.
- Prior internship or volunteering experience in customer service or social sector preferred but not mandatory.
What We Offer
- A stipend aligned with current market benchmarks will be offered by the organization.
- Hands-on experience in nonprofit program communication and beneficiary engagement.
- Exposure to CSR partnerships and SDG-aligned initiatives.
- Mentorship from senior program managers and communicators.
- Certificate of Internship and recommendation (based on performance).
How to Apply
Interested candidates may send their CV, details of past campaigns managed, and to [Confidential Information] or can directly contact us on 9625556997
