Customer Care Executive

Key Responsibilities:

• Sales & Revenue:
• Achieve monthly and quarterly sales targets for Passure and PPD tooling.
• Generate and qualify leads through industry networking, referrals, and digital outreach.
• Follow up with customers for pending payments and ensure timely collections.
• Customer Engagement:
• Conduct product presentations and technical demonstrations to showcase tooling capabilities.
• Promote new and existing products through exhibitions, webinars, and client visits.
• Negotiate pricing, delivery terms, and contracts with customers to close deals effectively.
• Technical Consultation:
• Understand customer requirements in detail and provide tailored tooling solutions.
• Liaise with design and production teams to ensure feasibility and customization.
• Provide post-sales technical support and address performance-related queries.
• Reporting & Coordination:
• Maintain accurate records of sales activities, customer interactions, and forecasts.
• Collaborate with logistics, finance, and service teams to ensure smooth order execution.
• Monitor market trends and competitor activity to inform strategy.

Skills & Qualifications:

• Degree/Diploma in Mechanical, Production, or Industrial Engineering.
• 26 years of experience in technical or industrial sales, preferably in pharma tooling.
• Strong communication, negotiation, and interpersonal skills.
• Proficiency in CRM tools and MS Office.
• Willingness to travel across Maharashtra and nearby regions.