Customer Care Executive

Company Description

Neuberg Supratech, established in 1999, is a leading name in pathology diagnostics, offering cost-effective, accurate, and timely laboratory services meeting international standards. With operations spanning over 100 centers across India and serving more than 5000 patients daily, the company provides expertise to healthcare professionals, hospitals, and research organizations. Its cutting-edge main laboratory in Ahmedabad is equipped with specialized departments like Genomics, Microbiology, Cytogenetics, and more. As part of a global diagnostic alliance, Neuberg Supratech is committed to delivering world-class diagnostics and advancing healthcare for a healthier tomorrow.

Role Description

This is a full-time, on-site role based in Ahmedabad for a Customer Care Executive. The primary responsibilities include addressing customer inquiries, ensuring exceptional service delivery, resolving issues promptly, and fostering strong customer relationships. The role also involves collaborating with internal teams to enhance customer satisfaction and contributing to meeting organizational sales and service targets.

Qualifications

• Skills in Customer Support, Customer Satisfaction, and Customer Service
• Strong Communication and interpersonal skills
• Basic Sales knowledge and ability to assist in driving customer engagement
• Proficiency in problem-solving and conflict resolution
• Experience in the healthcare or diagnostics industry is a plus
• Ability to work effectively in a team and adapt to a fast-paced environment

Interested candidate can share cv at [Confidential Information]