Customer Care Executive

Company Description

Fujitec Express Ltd. provides comprehensive elevator system solutions to a diverse range of clients, including government, semi-government, corporate, and private entities. Known for its cutting-edge technology, the company collaborates with world-class technology partners to deliver durable, cost-effective, and high-quality elevators tailored to client needs. Fujitec Express prioritizes customer satisfaction by offering technical expertise and personalized service. The company's commitment to innovation, quality, and customer focus has established it as a reliable industry leader. Based on a strong network of dealers, Fujitec Express ensures the widespread availability of its products and services.

Role Description

We are seeking a Call Center Executive for a full-time, on-site role located in Ahmedabad. The Call Center Executive will handle daily inbound and outbound customer interactions, resolve inquiries, manage customer records, and provide exceptional service to maintain satisfaction and loyalty. The role also involves promoting company products, assisting with sales processes, and efficiently coordinating with contact center operations to ensure seamless service delivery.

Qualifications

• Strong Customer Support and Customer Service skills to address queries and ensure satisfaction
• Excellent Communication skills to interact effectively with clients and team members
• Experience in Contact Centers, including familiarity with call center tools and processes
• Sales skills, including the ability to promote products and assist in closing deals
• Strong organizational and problem-solving abilities
• Proficiency in using basic computer applications
• Any Gradate or equivalent experience in a related field is a plus
• Ability to work in a fast-paced, dynamic environment