Customer Care Executive (Sindhubhavan Road office - Ahmedabad)

Company Description

Neuberg Supratech Reference Laboratories, established in 1999, is a leading name in pathology diagnostics, offering cost-effective, accurate, and timely clinical laboratory services of international standards. Serving over 5,000 patients a day, the organization supports medical professionals, pathology labs, corporates, hospitals, and healthcare centers across India. With a presence spanning over 100 centers and a state-of-the-art facility at its 15,000 square foot head office, it provides comprehensive diagnostic services, including genomics, microbiology, and immunology. Neuberg Supratech is part of a global diagnostic alliance across India, South Asia, the Middle East, and Africa. Dedicated to innovation and quality, Neuberg Supratech strives to set benchmarks in healthcare diagnostics for a healthier future.

Role Description

We are seeking a full-time Customer Care Executive to join our team at our Ahmedabad location. In this on-site role, you will be responsible for addressing customer inquiries, ensuring excellent experiences, and resolving concerns promptly. Day-to-day activities include assisting customers with service-related queries, managing customer feedback, and collaborating with internal teams to provide effective resolutions. The Customer Care Executive will also guide clients on services, promote offerings, and ensure customer satisfaction through professional communication and support.

Qualifications

• Experience in Customer Support, Customer Service, and ensuring Customer Satisfaction
• Excellent Communication skills, including verbal and written proficiency
• Strong interpersonal and problem-solving skills, with a customer-first attitude
• Experience in a healthcare or diagnostic services field is a plus
• Proficiency in common workplace software and technologies
• Minimum 6 months of experience in Customer Care/Front Desk/Patient handling