CRM Analyst - Entry Level

About Us

Collabrix Inc. is a fast-growing SaaS company headquartered in the US, supporting life sciences enterprises around the world. Our platform enables seamless collaboration between life sciences companies and their global manufacturing partners.

We're a virtual-first company with a fully remote team in India. We combine technical agility, deep domain understanding, and a strong bias for action to solve meaningful, complex problems in the life sciences supply chain.

Role Overview

We are looking for a proactive and detail-oriented individual to join our team as a CRM & Business Analyst, focusing on Zoho CRM. In this role, you'll help manage and optimize our CRM systems, specifically managing customer information in the CRM. You will ensure smooth data operations, support reporting and analysis, and assist in streamlining our sales and customer management workflows.

This is an excellent opportunity for a liberal arts or business graduate who wants to explore the intersection of technology, business processes, and customer data.

Key Responsibilities

• Maintain accurate and up-to-date customer records in Zoho CRM (leads, contacts, deals, accounts).
• Create and manage CRM dashboards and reports to track performance.
• Ensure data quality by conducting regular checks and clean-ups.
• Set up workflows, automations, reminders, and templates in Zoho CRM.
• Conduct online research to identify new leads and business opportunities.
• Support teams with CRM best practices and provide user assistance when needed.
• Assist with sales and marketing activities, including customer outreach.

Skills and Experience

• Bachelor's degree in Business Administration (BBA).
• Strong proficiency in MS Excel or Google Sheets (basic formulas, filters, sorting).
• Comfortable using business software and eager to learn Zoho CRM.
• Understanding of basic sales and marketing processes (preferred).
• Prior exposure to any CRM system (Zoho, HubSpot, Salesforce) is an advantage.

What We Look For

• Excellent written and verbal communication skills.
• Strong, demonstrated, research and analytical thinking abilities.
• Attention to detail and accuracy in handling data.
• A proactive mindset with the ability to work independently.
• Demonstrated innovative use of LLMs and AI for any application.
• Curiosity to learn and improve processes.

Work Schedule

We follow a six-day work model on alternate weeks to serve our global customers with agility and excellence.

Employees are expected to work on the 1st, 3rd, and 5th Saturdays of each month. This model helps us accelerate delivery timelines and maintain the high standards of quality our customers expect.

Why Join Collabrix

• Be part of a fast-growing SaaS startup working on global projects.
• Gain hands-on experience with Zoho CRM and business automation tools.
• Work closely with leadership and cross-functional teams.
• Learn the ins and outs of sales, marketing, and customer success operations.
• Build a strong foundation for a career in business analysis, CRM administration, or sales operations.

To Apply:

Send your resume and a brief note on why you'd be a great fit to [Confidential Information]