- The Associate within Asset Services will have to work in coordination with the staff within the department and will have to work in coordination with the team managers to ensure all the tasks and day to day operations are managed with ease.
- The Associate will also be responsible to work alongside co-associates, AVP and VPs within Asset Services to address and escalate all operational issues. Responsible for ensuring all operational function run smoothly and issues are resolved for teams. Candidate/Applicant will be responsible for transitioning of any new process within Asset Services area from formulating strategy, hiring people, working with onshore to get the training requirements in place and will play as SPOC to accomplish the smooth transitioning.
- The Associate Asset Services will provide daily support and guidance to staff within the department and will work closely with Team Members (direct reports), co-associates, AVPs and VPs within Asset Services to address operational issues. ---Responsible for ensuring that day to day operations function smoothly and issues are resolved for teams.
- Other responsibilities include to ensure timely and accurate processing of all activities on a daily basis within the given timelines.
Your key responsibilities
Staff Management
- Effectively Manage team
- Staff development through strong engagement and Training Need Analysis
- Staff performance appraisals on regular basis
- Engage staff in Asset Services/org Initiatives.
- Facilitate change initiatives within the team.
- Ensure planned mobility is provided to staff.
- Manage attrition as per org standards.
- Responsible for conducting weekly staff meetings and monthly one on one session with the team.
- Ensure team morale and motivation is high through team building and regular interaction.
- Responsible for recruitment & Process transitions from onshore locations
Process Management
- Building a strong mechanism to take care of volume peaks during peak season
- Identifying operational risks proactively and mitigating appropriately.
- Sound knowledge of Corporate Actions, Mandatory, Voluntary, Income Processing, Fixed Income, redemptions, proxy, class action
- Serve as Internal/external escalation point
- Ensure adequate back-ups created for all critical positions and assist other teams during contingencies (Staff shortage, high volumes etc).
- Work very closely with the process owners/stakeholders and other internal clients for overall growth of the banks business
- Acting as a central point of contact for all the process related issues / improvements etc.
- Building a strong mechanism to take care of volume peaks during peak season
- Building and refining process metrics (benchmarks) by involving team and onsite management
- Reviewing workflows and operating procedures to ensure that they remain up to date and implementing process improvements.
- Reviewing daily benchmark reports for each of the process lines, investigating benchmark breaches with Global counterparts and working to improve the process
- Liaising with relevant IT teams to resolve any technical issues preventing the optimum performance of the operational processes.
- To build up process documentation, define benchmarks, capacity model, baseline volumes etc. for newly transitioned processes.
Your skills and experience
- 5 to 10 years experience in investment banking operations/ Custody Operations/ Securities Operations with at least 1-2 years of experience in Corporate Actions/Asset Services
- Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills.
- Ability to identify and develop strong working relationship with internal as well as external client groups
- Comfortable dealing with multiple stakeholders and complex situations.
- Strong English written & verbal skills required. Ability to converse clearly with internal and external staff via telephone and written communication.
- Good People Management Skills
- Eye for Details
- Experience of client facing roles (internal & external)
- Graduate in Commerce/ Finance (Preference Post Graduate/ MBA)
- Proficient in Microsoft Office applications.
- Ready to travel as and when required
- Be willing to work in shifts.
Role: Customer Success Associate
Industry Type: Investment Banking / Venture Capital / Private Equity
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education
UG: B.Tech/B.E. in Any Specialization
PG: MBA/PGDM in Any Specialization
