Location: India
Contract Type: Contract
Start: ASAP
Overview
We are seeking a Salesforce Service Cloud SME to support service operations, case management workflows, and customer service platform enhancements.
Key Responsibilities
- Configure and optimise Service Cloud features
- Support case management workflows and automation
- Improve customer support processes
- Work on integrations and enhancements
- Provide functional and technical guidance to stakeholders
Required Experience
- Strong Salesforce Service Cloud experience
- Experience configuring workflows, case routing, and automation
- Understanding of customer service operations
- Strong stakeholder engagement skills
Nice to Have
- Salesforce Service Cloud certification
- Experience with omni-channel support
- Knowledge of reporting and dashboards
