An Ideal Candidate:
Qualifications:
- B.E./B.Tech or BCA/MCA or B.Sc. (Computer Science) with 60 % and above.
- Language expert : Should have high level of proficiency and expertise in below mentioned language in both translation and communication:
- German - 1
- Dutch - 1
- Swedish - 1
- Arabic - 1
- Norwegian/Danish/Finish - 1 (any 1 out of 3)
- Understanding culture and common sense in different countries or regions.
- Customer service mentality; professional communication skills. Ability to speak and write in English fluently.
- Excellent verbal and written communication skills with an ability to summarize and present findings or challenges to all levels of staff and management.
- Demonstrated ability to prioritize tasks and resolve problems in a timely manner.
- Quick learner, critical thinker, analytical and problem solver.
- Highly motivated to learn and work in digital technologies.
- A can-do attitude.
- Content understanding (channels, movies, shows, languages, subtitles, multimedia knowledge like black screen, buffering etc.).
- Ability to perform multitasking activities.
- Passion to troubleshoot issues.
- Good to have exposure or experience of Python & Frontend development.
Key Competencies:
Job Description:
Job Overview:
- Global Production Operational Support for Video supplemental services (OTT/Content).
- The ideal candidate would have a keen interest for new technologies and digital media, would be very efficient doing repetitive tasks and be highly motivated to operate in this challenging fast-paced environment.
- The candidate will be a key member of the engineering team building the system responsible for retrieval, curation, and scheduling of managed media into 24x7-linear channels, VOD and deliveries.
Roles & Responsibilities:
- Should be able to execute Content QC scenarios across all applicable platforms with accuracy
- Work in 24x7x365 shifts
- Prepare Content QC report and share to stakeholders on time
- Monitor, analyze & address reliability & performance issues.
- Feed Monitoring: Content Provider Feed error monitoring.
- Provides technical support for all Video on Demand Systems.
- Prioritize and manage multiple helpdesk/support system tickets and taking appropriate resolution action.
- Workflow & service request management through ticketing.
- Perform Channel Management: Quality Management, Broadcast Standard verification, Channel Release & Post Release Monitoring.
- Effectively manage day-to-day tasks/activities in co-ordination with team management and escalation points.
- Reporting (Daily and Ad-hoc Operational Reports).
- Carrying out daily checklist tasks including reporting.
- Reporting & Management of Issue history.
- Develop comprehensive systems / user guide documentation.
Ref: JN-042025-761967
