Coordinates documents and gathers and inputs data related to assigned administrative support duties for a team, department, function, or other organizational leader/group. Performs activities under a moderate degree of supervision.
Key Responsibilities:
- Administrative Support: Conduct research, prepare statistical reports, and address routine information requests.
- Data Management: Gather, compile, and verify information, entering it accurately into documents such as reports, presentations, or forms, and office systems such as databases or spreadsheets.
- Data Collection and Reporting: Assist with data collection, data entry, and report generation on various departmental activities.
- Associate Functions: Prepare correspondence, receive visitors, arrange conference calls, and schedule meetings.
- Inquiries Handling: Respond to or redirect routine inquiries from external or internal sources about the organization/department, its activities, or processes.
- Payment Documentation: Prepare documentation for payment of vendors, suppliers, and other third parties; submit documentation and enter requests for payments into the accounting system; respond to inquiries from accounts payable and payees.
- Policy Documentation: Document and maintain departmental policies and procedures.
- Team Participation: Participate as a team member on departmental business improvement assignments and projects.
- Routine Activities: Perform other routine administrative activities as needed per the established procedures of the organization and/or department.
External Qualifications and Competencies
Qualifications:
- Education: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
- Licensing: This position may require licensing for compliance with export controls or sanctions regulations.
Competencies:
- Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
- Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
- Ensures Accountability: Holding self and others accountable to meet commitments.
- Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
- Data Analytics: Discovering, interpreting, and communicating qualitative and quantitative data to determine conclusions and enable data-driven business decisions.
- Data Communication and Visualization: Constructing a narrative of the business problem, root cause, solution options, and opportunities through data visualization, including reports and dashboards.
Additional Responsibilities Unique to this Position
Skills and Experience:
- Product & Service Information: Intermediate understanding of Cummins products, including engines, power generators, components, marine, and high-horsepower products. Familiarity with diesel engine operation, parts, and warranty support.
- Technical Expertise: Ability to interpret schematics, blueprints, and wiring diagrams. Proficiency in handling and analyzing data.
- Customer Support: Assistance with technical questions and diagnostics for certified Cummins repair locations. Knowledge of logistical concepts and engine familiarization.
- Stakeholder Experience: Experience dealing with US stakeholders is an added advantage.
- Shift Flexibility: Night shift availability (timings may vary as per business requirements).
- Communication Skills: Strong verbal and written communication skills.
Experience:
- Requires some work experience or intermediate-level knowledge obtained through education, training, or on-the-job experience.
Role: Customer Retention - Non Voice
Industry Type: Industrial Equipment / Machinery
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice
Education
UG: Diploma in Mechanical
PG: Any Postgraduate
