Consultant

Assist in building and testing AI models for knowledge generation and resolution recommendation.Develop scripts and connectors for ITSM tool integration.Support data preparation and model training activities.Document workflows and assist in creating knowledge artifacts.Participate in validation workshops with SMEs.

Required Skills: Exposure to LLMs and AIdriven automation.Basic understanding of ITIL processes and service desk operations. Knowledge of Python and API integration. Solid experience with LLMs, embeddings, RAG pipelines for IT Ops use cases.Strong Python coding skills with ability to build integrations, data pipelines, and automation scripts.Good understanding of ServiceNowJira integrations, scripted REST APIs, and ITSM data structures.Working knowledge of vector databases FAISSChromaPinecone and metadatabased retrieval.Ability to debug AI outputs, refine prompts, evaluate retrieval quality, and reduce hallucinations.Familiarity with ITIL processes incident, problem, change, knowledge and mapping AI workflows to them.Experience preparing and cleaning incident data, logs, and KB content for embeddings or model training.Awareness of security, data privacy, and safe AI usage in enterprise environments.