Summary
Position Summary
Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level: Consultant-Strategy, growth and transformation
As an experienced Consultant, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.
Work you'll do:
- Collaborate with clients in the life sciences industry to understand their business challenges, objectives, and strategic goals.
- Utilize data-driven approaches to conduct robust analyses, such as customer segmentation and revenue leakage analysis, to identify and prioritize opportunities for growth and improvement.
- Conduct comprehensive market research, competitive analysis, and customer insights to inform customer journey design, identify pain points, and recommend ideal future-state customer engagement strategies.
- Develop future-state operating models, change management plans, and implementation roadmaps for effective execution of the recommended strategies.
- Define key performance indicators (KPIs) and metrics to evaluate the effectiveness of implemented strategies. Provide ongoing monitoring and reporting to track progress and impact.
- Lead and manage project teams to deliver high-quality consulting services within specified timelines. Ensure effective communication and coordination among team members and stakeholders.
- Develop and maintain strong client relationships to ensure successful project delivery.
- Stay abreast of industry trends, emerging technologies, and best practices in customer and commercial strategy within the life sciences sector. Contribute to the development of thought leadership content and participate in industry forums and events.
The team:
The
Customer Strategy & Design (CS&D) team is a core part of Deloitte's Customer portfolio, helping organizations reimagine customer engagement, drive growth, and enhance experiences across the lifecycle. We operate at the intersection of
strategy, design , and
digital transformation , bringing together strategists, designers, analysts, and industry experts.
We work with C-level leaders to tackle complex challenges—from launching new ventures and redefining go-to-market strategies to shaping omnichannel experiences and driving marketing, sales, pricing, and service excellence. Our strength lies in delivering
executable strategies that balance long-term vision with practical implementation.
Partnering across industries, we ensure that our solutions deliver both
measurable impact and
meaningful customer outcomes , guiding clients from insight to execution.
Qualifications
Must Have Skills/Project Experience/Certifications:
- Deloitte is seeking an experienced practitioner with deep expertise in customer and/or commercial strategy, derived from strong industry or consulting experience.
- Professional Experience: Strategy consulting experience from consulting firms, Big 4 firms, or experience in Commercial Strategy/Operations for US-based Biopharma or MedTech firms, or their captives in India.
- Industry Knowledge: Understanding of the commercial value chain for predominantly US Life Sciences companies (Pharma and/or Medtech)
- Data Expertise: Familiarity and experience working with Life Sciences datasets like IQVIA LAAD, Komodo Claims, and other data repositories like Evaluate Pharma and DRG can be valuable
- Core Consulting Skills: Ability to manage the pace and delivery of projects, including coordination with key stakeholders, reporting key findings, and contributing to the broader business unit through business development, knowledge sharing, and other activities.
Good to Have Skills/Project Experience/Certifications:
- Exposure to working in non-India Geographies (preferably the US) and/or interacting with global stakeholders
Education:
- MBA from a premier school in India or abroad
- 1 - 3 years post MBA relevant work experience for Consultants
Location:
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 354365
