Consultant - Digital Transformation (WFO) - Healthcare industry

Position: Consultant, Digital Transformation

Mode of Work - Work from office

Relevant Experience:

• 3+ years in identifying Process improvement opportunities via DMAIC methodologies with RPA solutions for improving customer experience.
• Good to have knowledge or fair experience around Gen AI.
• Good to have US Healthcare or Claims processing domain

Role:

Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots.

Concentrix Innovation & Transformation Consultant work as a trusted business advisor & change agent, responsible for working with clients to identify strategic capabilities that create competitive advantage.

Key essentials:

• Hands on with DMAIC methodology and must have led any RPA / Cognitive solution-based project to improve customer experience.
• Prefer to have Healthcare or insurance claim domain exposure
• Green Belt certification is mandate; however, preference is for Black belt certified professional
• Must have experience in process mapping (As IS - TO BE process) via MS Visio and process assessment with Cost Benefit Analysis
• Good to have knowledge around Gen AI, ML and Minitab